Help

Secure Online Ordering

Our site runs using the secure protocol (https). This means that data to and from your browser is encrypted, protecting both the security of your personal information and the security of knowing that nobody has changed the information we send you.

You will see the browser secure screen icon (such as a padlock) in the location bar or at the bottom of your screen notifying you that the connection is secure.

You will also note that your credit card number is never displayed. You will see only the last four digits, so you know which card it is.

In order to handle online ordering, we must be able to know who you are as you move through the site, log in, search and order. To do this, we use what are called "session cookies". These are simply bits of information that let us know who you are each time you send a request, and only during that one session at your site. You must have "session cookies" enabled in your browser. These are not the cookies that are stored permanently on your computer, and that can be mis-used. If you have trouble putting items into your shopping cart, or are repeatedly asked to login, it means you have session cookies disabled. Contact the webmaster at webmaster@francoswine.com if you need help enabling them.

We accept Visa, Mastercard and American Express

Please click on one of these links if you would like to know more about Shipping or Delivery options.

Shopping Cart

You can fill a shopping cart without logging in, but you will have to login to actually make the purchase. If you forget, you will be taken to the "Login" page automatically when you click "Checkout".

Once you login, your shopping cart is stored for you until you checkout. If your session is interrupted, your shopping cart will still have the items in it the next time you login.

To add another wine to your shopping cart, you can use any of the methods for selecting a wine for purchase: a "Quick Search" or a full "Search", a wine headline on the "Home" page, or any wine name in your "Order History" (available from your "Account Info" page). If you have done a search, you will still have the list of results available in one window, and the shopping cart in a second (small) window. You can also go directly to your shopping cart in a full sized window at any time.

To change quantities of a wine after you have placed it in your shopping cart, type over the quantity and click "Update". To delete a wine from your shopping cart, simply type a zero as the quantity and click "Update"; that wine will disappear from your shopping cart.

When you have everything you want in your shopping cart, click on "Checkout". (You can still make last minute changes there).

Shipping Information

Shipping Charges

To see the shipping charges for your order, simply put the items in your shopping cart and click on Checkout. You will have to provide your addresses and select your delivery options in order to see the calculated charge. Your order has not been submitted at this point, and you can adjust the items if you wish; then submit your order only when you are ready.

Our shipping for wine is done in containers that hold 1, 3, 6, or 12 bottles. To make the most of your shipping dollar, you should order in those quantities as a 7 bottle order will ship in a 12 bottle container and cost about the same to ship.

Please review the information below on our shipping policies and the types of shipping that we offer.

Shipping Policies and Delivery Options

First and foremost, if you order from us you are representing to us that you are at least 21 years of age and that the person to whom it is being shipped is also at least 21 years old. An adult signature and proof of age (driver's license) will be required upon delivery. Your best alternative is to ship to a business where someone will be available to sign during business hours. Or, have the package shipped to a friend or neighbor who you know can be home to sign for the package. If no one is at home a "Door Tag" will be left with the contact information for the local FedEx Terminal where the customer can call to either arrange delivery or pick up the package himself or herself at the Terminal. FedEx will attempt to deliver the package three times. If no one is home and no contact from the recipient has been made, they will return the package to us and you will be liable for the original shipping charge, the return shipping charge and the charge to re-ship it if requested.

We cannot ship wine to PO Boxes. We do ship to Mail Boxes Etc./The UPS Store type stores where you may have a designated box.

Most orders can be processed within 24 hours of being placed. We can usually ship your order within 24 hours of processing (not including holidays and weekends). Packages are shipped from Connecticut and depending on distance from Connecticut, the shipment will then take an additional 1-5 business days in transit. If there will be a delay longer than that, we will let you know immediately via email.

Standard shipping is via FedEx Ground & FedEx Home Delivery (Delivery within 1-5 business days). We also offer FedEx Overnight, 2-day Express (5pm 2nd business day), and Express Saver (5pm 3rd business day) to most locations. All these options are under normal weather conditions and do not take into any account severe weather conditions which could delay delivery, or addresses which are considered "remote locations" by Fedex.

There has been some confusion about shipping companies and how they compute days. If we send a package on Friday using 2-day air, the shipping companies do not count the day we give it to them. Then, they do not count weekends as shipping days, only weekdays. So, this hypothetical package that was sent on Friday actually arrives on Tuesday and they consider it to be delivered on time...even though it actually took 5 days to get there! Please take this into consideration while waiting for your delivery.

Please be aware that orders, especially on items marked "Low Stock", may not be able to be filled if quantity is limited. We will do our best to fill your order, and will notify you via email before shipping if your order is not complete.

SPECIAL WEATHER NOTE: Please note that it's your responsibility to know the weather conditions in your area when you order wine to be shipped to you. If it's too hot in your region when you place your order, we'll be happy to hold your wine until conditions are right for you to have it shipped. Please notify us via email once you have placed your order.

If there is additional information you want to know about our policies that you do not see here please contact us.

Delivery Options

Francos Wine Merchants offers 6 delivery options:

Hold for Pickup at store — which you will see if you have not specified a shipping address or if it is to a state to which we do not ship.

Local Delivery — Which you will see if you are one of the towns in Lower Fairfield County to which we deliver. You will NOT see this option if the zip code to which you are sending is not in our local delivery area. Delivery charges apply.

Standard (Ground) shipping — via FedEx Ground & FedEx Home Delivery (Delivery within 1-5 business days).

FedEx Express Saver (5pm 3rd business day to most locations)

FedEx 2-day Express (5pm 2nd business day)

FedEx Overnight (5pm next business day)

All these shipping options are under normal weather conditions and do not take into any account severe weather conditions which could delay delivery, or addresses which are considered "remote locations" by FedEx.

FedEx Shipping is offered to the entire United States except Kentucky, Tennessee, Virginia and New York. There are limited options for Alaska: please call or email the store to find out about the delivery areas and options.

How much is Shipping? — Shipping charges vary according to how many bottles are being shipped and distance from Connecticut. If you are curious about the cost of shipping charges, just place the items you want in your cart and proceed to the "Check out" page. At this time shipping charges will be applied — but the sale is NOT yet complete — You still have the option to cancel the sale if you so choose. You may also email us at info@francoswine.com with your shipping questions if you prefer.

Gift Orders

When you send a gift, you can include a personalized message. The packing slip on gift orders will list the items included as well as a personalized message (Don't forget to include the message!) If the recipient is in our local delivery area, we offer free complimentary gift wrapping.

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